How Eva Works
Add Social Channels:
Connect your input data sources Facebook, Twitter, Instagram, Youtube etc and output data channels emails, Slack, WeChat etc.
Trending Content Creation:
Setup your top business keywords and competitor URLs to get trending posts & create engage-able content.
Customer Engagement:
Setup automatic actions ‘Like’, ‘Reply’, ‘Personal Message’, ‘Hide’, ‘Delete’ on specific events such as Positive Comment, Spam, Suggestion, Question, Complaint, Comparison, Negative Comment to increase engagement with customers.
Notifications & Alerts:
Setup notification & alert rules on specific events of Negative Comment, Question, Complaint, Increase in Negative Feedback etc to send notification directly to your output channels.
Report Generation:
Setup important customer engagement and sentiment metrics to get daily, weekly and monthly reports to your output channels.