How Eva Works
Add Social Channels:
Connect your input data sources Facebook, Twitter, Instagram, Youtube etc and output data channels emails, Slack, WeChat etc.
Trending Content Creation:
Setup your top business keywords and competitor URLs to get trending posts & create engage-able content.
Setup automatic actions ‘Like’, ‘Reply’, ‘Personal Message’, ‘Hide’, ‘Delete’ on specific events such as Positive Comment, Spam, Suggestion, Question, Complaint, Comparison, Negative Comment to increase engagement with customers.
Notifications & Alerts:
Setup notification & alert rules on specific events of Negative Comment, Question, Complaint, Increase in Negative Feedback etc to send notification directly to your output channels.
Setup important customer engagement and sentiment metrics to get daily, weekly and monthly reports to your output channels.